Customer Solutions Representative- Credit/Collections

Job Title: Customer Service Representative- Credit/Collections

Location: Chicago, IL (Archer Heights Neighborhood)

Workplace: Hybrid (3 days onsite per month)

Hours: Rotating shifts (every 2 weeks) of 7 am – 3:30 pm and 8:30 am – 5 pm

Pay: $50K – $53K (dependent on experience)

Employment Type: Full-time, Salaried

About the Position

As a Customer Service Representative (Credit + Collections) for our client in the Food and Beverage Manufacturing industry, you will play a key role in providing top-tier customer support, managing inquiries, resolving issues, and enhancing the overall customer experience. This role requires an individual who excels in communication, problem-solving, and building strong customer relationships. You will serve as a liaison between customers and various internal departments, ensuring smooth coordination and satisfaction across all touchpoints. From handling pre-sales inquiries to processing orders and assisting with collections and invoice payments, you will be instrumental in fostering customer loyalty and contributing to the company’s success.

Key Responsibilities

• Customer Communication: Handle inbound calls and emails with urgency, addressing inquiries related to order processing, credit applications, and account status.
• Credit Management: Process credit applications, assess creditworthiness using payment trends and credit reports, and maintain documentation on credit, tax, and collection activities.
• Tax and Invoice Adjustments: Evaluate and process tax exemption certificates, ensuring validity; issue credit memos to adjust tax balances where necessary.
• Collections: Contact customers to secure payments for past-due invoices using a customer-friendly collections approach, escalate cases as needed, and negotiate payment arrangements.
• Issue Resolution: Analyze billing and payment history to reconcile discrepancies, prepare invoice corrections, and resolve internal accounting issues.
• Workflow Management: Adhere to daily task schedules, reprioritizing as business needs change, and use downtime for proactive follow-up on open cases, processing credits, or making outbound collection calls.
• Problem Solving: Leverage resources to address customer challenges and contribute to a collaborative, innovative work environment.

Qualifications:

• Education: Associate’s degree in Business, Communications, or a related field (required).

Experience:

• 3 years of experience in Account and Order Management, Call Center environment.
• Experience working with a credit reporting system preferred (ie; Dun + Bradstreet).
• Ability to work in a fast-paced environment, handle multiple tasks, and manage pressure effectively.
• Prior experience learning complex systems and applying knowledge in real-world scenarios.

Skills:

• Proficiency in Microsoft Office Suite (required).
• Spanish fluency (preferred).
• Experience with SAP and Salesforce (preferred).
• Exceptional accuracy and attention to detail; reliable, self-motivated, and strong in follow-up.
• Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment with evolving business demands.
• Ability to navigate multiple systems and applications to research and resolve issues.