Customer Service Agent
Job Summary:
We are seeking a detail-oriented and proactive Customer Service Agent with experience in the freight forwarding or airline industry. The ideal candidate will handle customer inquiries, track shipments, and ensure timely deliveries while maintaining clear communication with airlines, warehouses, and brokers. This role requires strong organizational skills, a high typing speed (40–50 WPM), and the ability to work overtime and weekend shifts as needed.
Key Responsibilities:
- Provide shipment status updates to customers and follow up until delivery is completed.
- Maintain and update Proof of Delivery (POD) records in UFS Plus and comply with customer SOPs.
- Consolidate Open Break Bulk (BB) shipments and send necessary documents to brokers.
- Create and process Delivery Orders (DO) and Delivery Carrier Certificates.
- Coordinate with airlines, warehouses, and vendors to ensure smooth shipment handling.
- Manage MAWB HOTSHEET and airline nomination, addressing any irregularities.
- Monitor and respond to emails promptly, escalating issues when necessary.
- Prepare billing invoices for turnover (TO) broker deliveries and send them for payment.
- Participate in weekend shifts on a rotating schedule with other team members.
- Escalate any damages, delays, or customer complaints to supervisors immediately.
Qualifications:
- Experience in freight forwarding or the airline industry is preferred.
- Ability to type at a speed of 40–50 WPM.
- Strong communication and problem-solving skills.
- Willingness to work overtime and weekend shifts when required.
- Proficiency in logistics tracking systems and Microsoft Office Suite.
Schedule & Compensation:
- Hourly wage: $20 – $22
- Overtime and weekend shifts may be required.
- If you are a detail-oriented professional with a strong customer service mindset and experience in logistics, we encourage you to apply!