The Need

A global investment firm faced challenges in recruiting the right talent for its Recruiting Coordination and People Data team. The firm experienced high turnover rates with contractors who weren’t receiving benefits, training, learning & development. Despite using multiple staffing agencies, they struggled to fill open positions effectively, resulting in inefficiencies and a fragmented recruitment strategy.

Our Solution

North Bridge Staffing implemented a Recruitment Process Outsourcing (RPO) structure, deploying an experienced Recruiting Operations Manager at their office to manage the recruitment process directly. Our comprehensive approach included:

  • Onsite Manager: Acting as a dedicated point of contact, providing consistent communication and immediate support.
  • Development of Job Descriptions: Collaborating with the firm’s business units to create accurate and comprehensive job descriptions tailored to each department’s specific needs.
  • Sourcing and Vetting: Thoroughly vetting candidates to ensure they meet the required qualifications and fit within the firm’s corporate culture.
  • Benefits Packages: Offering attractive benefits to contractors, addressing a critical factor in previous high turnover rates.
  • Streamlined Interview Process: Implementing a structured interview process to assess and select the best candidates efficiently.

Key initiatives also included:

  • Dedicated Account Management: A dedicated account manager and resources were allocated across the firm’s offices. The manager partnered with the Recruiting Operations/COO team to oversee the contractor population and facilitate key recruitment components.
  • Contract Negotiation Ownership: Streamlined negotiation processes, understood compensation expectations, managed offer stages, and facilitated raise eligibility conversations.
  • Direct Contractor Management: Continuous bi-weekly checkpoints with contractors to gauge role satisfaction, address concerns, provide real-time feedback, and coach through problems.
  • Performance Pulse Checks: Hosting bi-monthly performance pulse check calls for better performance management and coaching.
  • Creative Sourcing: Advancing current sourcing strategies to meet the needs of their roles and locations, ensuring a robust talent pipeline.
  • Onboarding & Training: Manage the onboarding experience, coordinate training, and act as the point of contact for new contractors.

The Result

The implementation of an RPO structure with an onsite manager led to significant improvements in their recruitment process:

  • North Bridge has an exclusive partnership filling and managing a large population of 70-80 contractors in Human Resources.
  • Geographical Focus: Nationwide with a strong presence in key metropolitan areas – US and UK.
  • Reduced Turnover: Competitive benefits and thorough candidate vetting significantly reduced contractor turnover rates to 10%
  • Improved Talent Quality: The rigorous sourcing and vetting process resulted in strong, qualified candidates who positively contributed to the firm’s operations.
  • Enhanced Recruitment Structure: The organized and structured recruitment process provided consistency and efficiency.
  • Increased Productivity: The dedicated onsite presence and improved recruitment processes allowed their business development team to focus on core business activities, increasing productivity by 95% and achieving business goals.